Refund policy
We accept returns within 7 days of the delivery date.
To be eligible for a return:
- The item must be unused, unwashed, and in its original condition.
- The product must be returned with all original packaging, labels, and accessories.
- Proof of purchase (order number or invoice) is required.
- Products that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.
Damaged or Incorrect Items
If you receive:
- A damaged product
- A defective item
- The wrong product
- Missing items from your order
Please contact us within 48 hours of delivery.
Kindly provide:
- Your order number
- Clear photographs of the product
- Images of the packaging
- A brief description of the issue
Our team will review your request and arrange a replacement or refund if the claim is approved.
Non-Returnable Items
The following items cannot be returned:
- Products used after delivery
- Items damaged due to customer handling
- Products without original packaging
- Clearance or sale items (unless damaged or defective)
- Gift cards (if applicable)
Refund Process
Once your returned product is received and inspected:
- You will receive an email confirming the status of your refund.
- Approved refunds will be processed to your original payment method.
- Refunds typically take 5–7 business days, depending on your bank or payment provider.
Shipping charges are non-refundable unless the return is due to our error.
Exchange Policy
We only replace products if they are:
- Damaged during transit
- Defective
- Incorrectly shipped
If you require an exchange, please contact our customer support team with your order details.
Cancellation Policy
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. However, you may request a return after delivery if it meets our return eligibility criteria.
Return Shipping
If the return is due to:
- Our mistake (wrong product, defective item, or damaged delivery), we will bear the return shipping cost.
- Customer preference or change of mind, the customer is responsible for return shipping charges.
We recommend using a trackable shipping service for returns.
How to Request a Return
To initiate a return, please contact us with:
- Order Number
- Full Name
- Contact Number
- Reason for Return
- Photos (if applicable)
Our customer support team will guide you through the return process.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Steeple Kitchen
Email: support@steeplekitchen.com (Replace with your actual email)
Phone: +91 9869635269
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM
Important Note
Steeple Kitchen reserves the right to refuse returns that do not meet the conditions outlined in this policy. We are committed to providing high-quality kitchenware and ensuring a smooth shopping experience for every customer.
